Published on : Monday, December 18, 2017
The Which? survey, involving 11,625 “member experiences” has found Europe’s safest and most popular airline, Ryanair to score the least out of twenty airlines along with Vueling of Spain — a sister carrier of British Airways.
The survey ranged on various issues included food and drinks, seat comfort and overall value for money. It also analysed Civil Aviation Authority punctuality data.
Based on the assessments of 1117 passengers, the rating was finalised for Ryanair and it was conducted during September and October when the airline was facing severe problems. Due to a pilot-rostering foul-up, the airline cancelled hundreds of flights at very short notice, then thousands more through the winter. After failing to inform passengers properly about their rights, the Irish carrier later faced enforcement action from the Civil Aviation Authority.
However, this also needs to be mentioned that Ryanair continues to fly more people than any other European airline, and has the best accident-free record.
Kenny Jacobs, the marketing director of the airlines called the report “unrepresentative and worthless”. “This ‘Which?’ Survey doesn’t reflect real passenger choices. Real customers cannot get enough of Ryanair’s low fares, “said Kenny.
BA itself was rated only slightly better that Ryanair and Vueling, and was placed 18th of the 20 short-haul airlines. It was also third from last in the long-haul table, ahead of the US carriers American and United.
Two other leading UK airlines, easyJet and Flybe, were rated 11th and 12th respectively; easyJet is second only to Ryanair for the excellence of its safety record. The top-rated long-haul carrier was Singapore Airlines, even ahead of Emirates, Qatar Airways and Cathay Pacific.