Published on : Wednesday, November 29, 2017
This holiday travel period, from November 19 to November 26, United Airlines (UAL) set several company records, landing its best-ever Thanksgiving completion factor and twice breaking on-time performance records in the midst of some of the busiest travel days of the year.
On Thursday, United not only set a Thanksgiving record, but an all-time company record for on-time departures, with 89.1 percent, only to see that record broken the following day with an 89.8 percent on-time departure rate on last Friday.
“This Thanksgiving we connected millions of our customers with family, friends and the moments that matter most in their lives. And last week our employees went above and beyond to deliver on that commitment with record-shattering results,” said EVP and Chief Operations Officer Greg Hart.
Five of United’s hubs – Denver, Newark, Dulles, Houston, and Chicago – broke all-time hub on-time departure records during the week, with Chicago leading the way with a 94.4 percent consolidated on-time departure average on November 24.
United also finished the week with 99.6 percent consolidated completion, spurred by three days – including Wednesday, the busiest travel day – of zero cancellations and five straight days of zero cancellations on United Express.