Published on : Thursday, July 27, 2017
Shirley Yamauchi, who is working in Kapolei Middle School of Hawaii said that her lawsuit might help protect other passengers from similar mistreatment. “United said they would change and I want to see that happen. I don’t want anymore passengers possibly in danger,” Yamauchi said.
According to the complain, despite paying nearly $1,000 for the baby’s seat, she had to hold her two-year-old son on her lap in an over three-hour flight, the final leg of an 18-hour flight from Hawaii to Boston.
When she boarded the flight with her son after the five hours layover in Houston on June 29, another passenger showed up, claiming the seat of the toddler as his. Yamauchi complained to a flight attendant that she bought the seat three months ago, but the latter only shrugged and said the flight was full, then walked away.
United Airlines issued an apology five days later. Yamauchi said the airline gave her free upgrades and perks on her return trip back to Hawaii from Boston, but she felt the gestures were not genuine.
United Airlines has been recently in news after a doctor was violently dragged off a flight to make room for airline employees.