UPDATE: Delta Flight Schedule Continuing To Improve

Published on : Thursday, August 11, 2016

delll4:30 p.m. ET Wednesday: Delta has canceled 317 flights today, none in the last hour. Of 3,100 flights that have departed during the day, about 2/3 left within 30 minutes of their scheduled departure time.

 

Delta’s travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.

 

Delta CEO Bastian: ‘This isn’t who we are’

2:30 p.m. ET Wednesday: Delta has canceled 311 flights today. About 2,540 flights have departed, 70 percent of those within 30 minutes of the scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.

 

Delta’s travel waiver has been extended. The airline has extended its offer of compensation to customers significantly affected by lengthy delays or cancellations. Many customers have already been contacted by Delta.

 

12:30 p.m. ET Wednesday: Delta has added a few more cancellations, bringing the number today to 278. About 1,950 flights have departed, 75 percent of those within 30 minutes of scheduled departure time. Delta operates nearly 6,000 flights a day this time of year.

 

Delta also extended its offer of compensation to customers significantly affected by delays or lengthy cancellations. Many customers have already been contacted by Delta.

 

11 a.m. UPDATE: Delta officials anticipate returning to a normal operation by afternoon Wednesday following an outage Monday that disrupted the flight schedule, though scattered thunderstorms expected in the eastern U.S. may slow the recovery.

 

By late morning, Delta had canceled 255 flights while 1,500 flights departed. About 80 percent of those flights departed within 30 minutes of their scheduled time.

 

Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.

 

“We’re in the final hours of bouncing back from the disruption,” said Bill Lentsch, Delta’s Senior Vice President— Airport Customer Service and Airline Operations. “Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.”

 

Leaders and employees continue to focus on promptly moving departures at the airline’s Atlanta hub, the world’s busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta airport to help customers get to their flights.

 

Customers traveling today should check the status of their flight at delta.com or the Fly Delta App. Customers can rebook their flight via the website.

 

Delta’s travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Delta extended its offer of compensation to customers significantly affected by delays or cancellations. Many customers have already been contacted by Delta.

 

7 a.m. UPDATE: Delta officials anticipate returning to a normal operation by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airline’s flight schedule, though a chance of scattered thunderstorms expected in the eastern U.S. may have the potential to slow the recovery.

 

Teams across the airline continued work during the overnight hours to bring an end to the impact of Monday’s outage that disrupted operations. Delta will start the Wednesday operation with a little over 150 system-wide cancellations after roughly 800 flights were canceled Tuesday.

 

Technology systems that allow airport customer service agents to process check-ins, conduct boarding and dispatch aircraft are functioning normally with the bulk of delays and cancellations coming as a result of flight crews displaced or running up against their maximum allowed duty period following the outage.

 

“We’re in the final hours of bouncing back from the disruption,” said Bill Lentsch, Delta’s Senior Vice President— Airport Customer Service and Airline Operations. “Delta employees have been working around the clock and are committed to bringing the airline back to full strength. We know this has been a rough couple of days for our customers and apologize to those who have experienced our less-than-stellar operation.”

 

Delta CEO Bastian: ‘This isn’t who we are’

Leaders and employees continue to focus on promptly moving departures at the airline’s Atlanta hub, the world’s busiest. Delta sent reservations personnel from the corporate headquarters in Atlanta to help customer service agents process customers at Hartsfield-Jackson Atlanta International Airport. A cadre of additional employees were also positioned throughout the Atlanta Airport to help customers get to their flights.

 

 

Delta’s travel waiver has been extended and the airline continued to provide hotel vouchers to several thousand customers, including more than 2,300 Tuesday night in Atlanta. Through noon ET, Delta will extend its offer of compensation to customers significantly affected by delays or cancellations to cover Tuesday. Many customers have already been contacted by Delta agents.

 

Unaccompanied minors will again be allowed to travel on Delta Wednesday following a temporary stay during the height of the disruption.

 

 

Source:- Delta

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