Updated Fly Delta app helps customers find way, access trip info – even offline

Published on : Thursday, February 16, 2017

deltalogo_11431228Delta on Wednesday released the latest version of its Fly Delta app, giving customers access to the industry’s most innovative airport wayfinding maps, and the ability to keep up with boarding pass and flight details, even when a reliable Wi-Fi or cellular connection isn’t available.

 

The wayfinding tool features interactive maps for 20 major airports – including the airline’s hubs – and guides customers with turn-by-turn walking directions to their next gate, a restaurant or even baggage claim. Delta is the only airline to give customers the ability to access airport maps on iPhone via their boarding pass by touching the departure city code, arrival city code or gate numbers, and through My Trips, Flight Status and the “More” section.

 

 

Airport maps included are: ATL, BOS, CVG, DCA, DTW, JFK, LAX, LGA, LHR, MCO, MSP, NRT, SEA, SFO and SLC. This spring the app also will include maps for AMS, CDG, GRU, MEX and PVG.

 

 

“Delta’s airport maps are another customer experience differentiator,” said Rhonda Crawford, Delta’s Vice President – Global Distribution & Digital Strategy. “We went beyond the industry standard to fully integrate maps into the boarding pass and other parts of our app experience. We are trying to anticipate when customers may want or need to use a map and provide an easy and intuitive way to do that – whether to find a Sky Club, a gate or a cup of coffee.”

 

 

Delta worked with travel-focused tech start-up LocusLabs to develop the wayfinding map functionality that provides turn-by-turn navigation after automatically recognizing where a customer is when they input their search term. Customers can search using generic terms like “coffee” or brand names like “Starbucks” and choose from a list of options to retrieve directions.

 

 

“As a first among travel apps to ingrain location services this deeply, Delta has put the passenger’s needs first, while laying the groundwork to streamline the customer experience, improve operations, and ultimately provide a superior end-to-end travel service,” said Campbell Kennedy, CEO and Co-founder, LocusLabs.

 

 

The latest Fly Delta app for iPhone also includes 3D Touch quick actions on the home screen app icon so customers can tap the icon to reveal shortcuts to book a flight, check in or view flight status.

 

 

Offline mode is another new feature of Fly Delta 4.2 for iPhone, which increases the reliability of the app by making customer travel itinerary information – including boarding passes – available even when their device isn’t connected to the Internet.

 

 

Source:- Delta

Tags: , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

arrow2Follow TTW
 
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo

ADVERTISEMENT

  • 03 itb-asia 2017
  • 04 Imex America 2017
  • 10 Globalwellnesssummit 2017
  • 10 thehotelshow 2017
  • 11 AHIF 2017
  • 11 hospitalityaward 2017
  • 12 hotelfair 2017
  • 12 theleisureshow 17
  • 12 TTF17
  • 13 Frontiers Forum 2017
  • 14 bltm 2017
  • 14 patatravelmart 2017
  • 14 Seatrade-Europe 2017
  • 15 amsummit-ind 2017
  • 15 leisure 17
  • 16 Aviation Festival 2017
  • 16 OTDYKH 2017
  • 16 SKAL 17
  • 17 thincindonesia 2017
  • 17 worldmiceday 2017
  • 18 worldmiceday 2017
  • 19 IITM
  • 19 itehcmc 2017
  • 19 TTG Incontri 2017
  • 20 hmasummit  2017
  • 21 hoteltechhk 17
  • 43 PATA

TRAVEL INDUSTRY EVENTS

Get our toolbar!
Review www.travelandtourworld.com on alexa.com