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Published on : Wednesday, November 6, 2013
This the largest fine assessed by the department in a disability case. The airline has already administered the changes to address the problem.
About 300 US Airways passengers complained in 2011 and 2012 that they were left unattended in the terminals for long periods of time or missed connecting flights when assistance was needed to get from one gate to another via wheelchair or electric cart.
US Airways spokesperson said that they are investing $2 million per year in continuous enhancements to our technology, staffing, and training. He is hopeful that this endeavor will build on the success of their recent improvements and ensure that customers with disabilities have a positive travel experience in the airline.
The airline says some of the revisions include special markings on boarding passes indicating needed assistance, and employees being equipped with devices that track customers’ wait times and the availability of personnel and wheelchairs.