US Airways incurred $1.2 million fine failing to provide wheelchair assistance at PHL Airport

Published on : Wednesday, November 6, 2013

US Airways was compelled to pay huge amount of fine to the US Department of Transportation since they were not able to provide adequate wheelchair assistance to disabled passengers in Philadelphia and Charlotte, NC. US Airways had to pay $1.2 million as fine.

 

US AirwaysAbout 300 US Airways passengers complained in 2011 and 2012 that they were left unattended in the terminals for long periods of time or missed connecting flights when assistance was needed to get from one gate to another via wheelchair or electric cart. According to US airways spokesman Todd Lehmacher they are investing $2 million per year in order to develop their technology, staff and training facilities. He further added, “This will build on the success of our recent improvements and ensure that our customers with disabilities have a positive travel experience on our airline.”

 

The airline says some of the revisions include special markings on boarding passes indicating needed assistance, and employees being equipped with devices that track customers’ wait times and the availability of personnel and wheelchairs.

 

 

 

 

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