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Published on : Tuesday, July 25, 2017
A Virgin Atlantic airline staff said he had to leave his pre-booked seat as the flight had too many unaccompanied minors on board; they picked the last person to book the flight.
The family of the boy said that he was traumatised by the incident. The mother, Mrs Lui told that their son cried for long hours and woke up with nightmares as the incident scared him so much.
The family’s lawyer, Ye Wennan, added, “more than 10 staff, including the captain and flight attendants came over and demanded him to get off the plane.”
However, Virgin Atlantic insists the boy was taken care of after leaving the aircraft.
In a statement, Virgin UK said there were too many unaccompanied minors booked onto the flight and as a result, the airline had to remove the last booked customer from the flight, as there were not enough cabin crew present to ensure their safety in the event of an incident.
“This decision was made with the customers wellbeing in mind, and our airport team looked after the child until their parents returned to the airport,” the company said.
As an apology, the airline offered three complimentary round-trips to London, however, the family still remains unsatisfied.