Virgin Trains helps passengers during the Christmas rush

Published on : Monday, December 21, 2015

Virgin TrainsVirgin Trains has become the first train company to improve its information screens to help customers travelling on the West Coast to find a seat on their train and generally have more relaxed journeys out of the capital.



In an industry first, a pictogram on the information screen shows reservation levels in each carriage to indicate where customers without reservations are most likely find a seat. Passengers travelling with Virgin Trains can also see where bicycles can be loaded and where disabled seats are located.



Phil Cavender, General Manager – Euston Birmingham Wolverhampton, Virgin Trains added, “We’re proud of our record of customer service at Virgin Trains and are always looking for new ways to innovate. Christmas is a really busy time on our services so it is the perfect time to launch this new detailed level of customer information at Euston. This is just one of a range of innovations we have planned for the coming year, all of which are aimed squarely at the most important person – the customer.”


The new screens at London Euston station will also provide customers with a range of information aimed at helping them to:


Relax at the station: The screens will show each train’s approximate boarding time to help put customer’s minds at ease, and allow them to enjoy the station’s other facilities until their train is ready to board.


Manage their time: The estimated arrival time at each calling point will be shown.


Cope with disruption: If a train in cancelled, the screens will show next train information for all calling points so passengers can find their next best option.


Source:- Virgin Trains


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