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Published on : Monday, October 17, 2016
Fauhope Country House B&B achieved the award, the highest possible in VisitScotland’s Quality Assurance scheme, following their latest grading visit. Fauhope is one of only four B&Bs in the Scottish Borders to hold the coveted title.
Nestled on a hillside on the outskirts of Gattonside, near Melrose, Fauhope promises its guests a truly memorable experience, from the warm welcome and floral displays to the uniquely decorated bedrooms and the hearty breakfast. Guests at the three-bedroom bedroom boutique guesthouse can also make use of the on-site treatment room and receive a massage or facial to complete the relaxing experience.
Enjoying stunning views of the Eildon Hills across the River Tweed to Melrose, the B&B is ideally located for discovering the many historic abbeys in the Scottish Borders, visiting the home of Sir Walter Scott at Abbotsford House or making the most of the cycling and walking in abundance in the region.
The B&B also boasts a Taste Our Best award for its use of local and quality Scottish produce.
VisitScotland’s Five Star Gold Quality Assurance Award recognises serviced accommodation businesses which achieve the highest levels of excellence. Businesses that achieve the award excel in areas of customer care and hospitality, showing evidence of a real commitment to development and training.
Sheila Robson, owner of Fauhope Country House B&B, said:
“All of us at Fauhope are delighted to have been awarded the Five Star Gold Award from VisitScotland. We aim to give every guest the best possible experience of our home and indeed the Scottish Borders as a whole, from the friendliest welcome to the soundest sleep followed by the heartiest breakfast. Everything we do is with our guests’ comfort and relaxation in mind, and this award is a wonderful recognition of our efforts. It makes what we do feel very worthwhile and has given us a real boost, so I would like to personally thank VisitScotland on behalf of the Fauhope team. We look forward to living up to the award over the coming months and years.”
Doug Wilson, Regional Director of VisitScotland, said: “Congratulations to Fauhope Country House B&B on receiving this well-deserved accolade. The award is a welcome boost to the business as well as the region as a whole.
“Developed and improved for over 30 years, VisitScotland’s Quality Assurance schemes are world-leading and provide a trusted, independent and impartial source of information for visitors. They allow you to not just meet visitor expectations, but exceed them.
“Quality Assurance is about much more than just the ‘stars’ on your door – it’s about the entire visitor experience, it’s about investing in your business and making it as economically sustainable, and profitable, as it can possibly be.”
VisitScotland’s Quality Assurance schemes can open the door to new customers. It is a powerful marketing tool and works well with online review sites in using an independent perspective to measure visitor experience against tried and tested criteria, so visitors know exactly what to expect.
Launched in September 2013,Taste Our Best is a joint initiative between the national tourism organisation and the Scottish Government. Assessors rate the overall eating experience, the extent to which Scottish produce (at least 40%) is used and promoted, and staff knowledge of the produce on the menu and its provenance.