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Published on : Wednesday, August 17, 2016
A former Highland dairy farm which was converted into a luxury 5-Star guest house has achieved its ‘Gold’ award from the national tourism organisation in recognition of its excellent customer service.
Sandown House was already a 5-Star guest house but has now been awarded the added ‘Gold’ status from VisitScotland, representing the continuing attainment of outstanding customer service and hospitality for its guests.
Situated in the Highland town of Nairn, Sandown House has two bedrooms in the main house, one with a king bed and luxury bathroom and the other, a double with a luxury shower room.
In the courtyard there are two spacious, flexible rooms on the ground floor, ideal for families, both with wet rooms and baths. On the first floor there is a twin bedded room and the other can be superking or twin and has fantastic views and a balcony with outside seating. Both rooms have large walk in showers.
All the beds have high quality mattresses and bedding. Fresh flowers, Glenlivet Mineral Water and luxury organic toiletries are available in all rooms.
The guest house prides itself on food that is fresh, local and cooked to order and has achieved VisitScotland’s Taste Our Best award, which means they aim to minimise food miles and waste while maintaining a reputation for quality. They aim to source Scottish food and ingredients when possible and when not available they will buy British before looking further afield.
Their menu uses food from the following suppliers:Charles MacLeod Stornoway black pudding, Craigellachie smoked salmon, fresh fish from Sutherlands of Portsoy, free range eggs from Meiklegeddes Farm,
Scottish honey from Anderson of Turriff, sausages and bacon from Bruce Clark, seasonal fruit and vegetables from Wester Hardmuir Farm and Swansons in Nairn, homemade preserves, freshly-bakes soda bread and homemade shortbread.
The area around Nairn boasts fabulous wildlife, walking, cycling, golf, fishing, field sports and numerous wonderful distilleries. Visitors can also head to some historical landmarks and castles only a short drive away, including Culloden Battlefield, Fort George, Cawdor Castle, Brodie Castle. There are also numerous local festivals throughout the year.
Sandown House has also joined VisitScotland’s VIP (VisitScotland information Partners) scheme, which allows the national tourism organisation to work in partnership with businesses in the area to recognise the work they are already doing in enhancing the visitor experience, including the provision of visitor information.
Liz Burgess, owner of Sandown House with husband Andy, said:
“We are absolutely thrilled to receive this unique award. It’s a great tribute to our fantastic team and loyal guests.
“It is wonderful to be recognised, especially in such a competitive market. This award is very important to us, as it rewards the exceptional quality of hospitality and high standards we strive to achieve throughout the year, resulting in delivering a fantastic guest experience.”
Scott Armstrong, VisitScotland Regional Partnerships Director, said:
“It is fantastic to see Nairn’s tourism offering enhanced by Sandown House’s well-deserved achievement. High-quality guest house accommodation is vitally important to our visitors, which is why VisitScotland’s Quality Assurance gradings are so important to the tourism industry as a whole.
“Developed and improved for over 30 years, our Quality Assurance schemes are world-leading and provide a trusted, independent and impartial source of information for visitors. They allow you to not just meet visitor expectations, but exceed them.
“Quality Assurance is about much more than just the ‘stars’ on your door – it’s about the entire visitor experience, it’s about investing in your business and making it as economically sustainable, and profitable, as it can possibly be.”
Source:- Visit Scotland
Tags: Visit Scotland