Voice Concierges to be a norm in hotels

Published on : Monday, October 16, 2017

voiceBen Sauer user experience strategist at Clearleft predicted that virtual voice assistants will be a  norm in hotels in the near future as we are now availing free WI-Fi.



Citing example of the cordless kettle that was designed for people with mobility issues he mentioned that how technology was quickly getting mundane. He reaffirmed to the delegates that Wi-Fi in hotels was considered as novelty but now voice concierge will become normal in the days to come as voice recognition is getting much better and it is possible to interrupt it too.


Earlier it was noted that the voice assistant technology suffered due to lack of words and was frustrating for the users but things have seen a gradual change. Amazon is elling millions.

He further added that recognizing the words was not the same as understanding its meaning and artificial intelligence was getting undue hype. The service side of technology still remained unmatched but the travel industry has 80% answers based on basic questions while 205 was on complex needs.

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