Published on : Wednesday, January 9, 2019
Coming on the heels of yesterday’s unveiling of Google Assistant Interpreter Mode at the Consumer Electronics Show (CES) in Las Vegas, Volara – the voice hub for the hotel industry – and Dream Hotel Group announce a fully integrated hospitality-grade deployment of Google’s live translation technology covering dozens of languages. Complementing Volara’s market-leading voice-based conversation-management tools, patent-pending Accuracy Engine, and secure integrations hub available in all Volara solutions, the new technology from Google will greatly improve the quality of interactions between hotel staff and guests from around the world, resulting in better communications and high-value guest service.
Dream Downtown is among the first hotels in the world to go LIVE with this technology. When global travelers approach the front desk or Concierge, they can say things like “Hey Google, be my Chinese interpreter” and simultaneous real-time translation will support the guests’ needs. Complementing this translation functionality is Volara’s software that enables Dream Downtown guests to ask the Google Assistant for hotel information, concierge recommendations, or services – each resulting in seamless, personal, and powerfully-curated responses from the hotel.
Volara turns the leading consumer voice assistant solutions into hotel business tools by providing:
Cloud-based, real-time, multi-property conversation management tools
Patent Pending Accuracy Engine that ensures guest requests are properly handled
Secure integrations with more than 30 leading hotel technologies
Device setup, provisioning, monitoring and remote management
Staff training and technical support
“Google Assistant Interpreter Mode is a perfect accompaniment to Volara’s patent-pending Accuracy Engine that leverages data from millions of hotel guest interactions with voice assistants to significantly improve the accuracy of responses provided,” said David Berger, Volara CEO. “Our technology has long been helping guests with unique accents and distinct colloquialisms receive voice-automated service when they travel. We are absolutely thrilled by the seamless nature of Volara and Google’s technologies working together, and we are delighted that Dream Hotel Group is first to deploy this joint solution.”
“Google is the leader in multilingual computing, so it’s natural that it’s voice assistant would be able to support the global clientele staying at Dream Hotels,” said Christian Cooper, Dream Hotel Group VP or IT. “By adding two fully integrated Google Hubs running Google Assistant Interpreter at guest check-in and the concierge desk, Dream is showing its commitment to delivering a frictionless experience for global travelers. Volara + Google Assistant Interpreter = a hospitality grade, highly accurate, multilingual voice assistant for Dream Hotels.”
Set between New York’s famed Meatpacking District and Chelsea neighborhood at 355 West 16th Street, Dream Downtown embodies full-service luxury with edgy design, indulgent amenities and a multitude of on-site dining and nightlife venues, including The Beach, a 4,800-square-foot rooftop pool scene with Manhattan’s only sand beach. Inspired by modern artist Anish Kapoor’s Sky Mirror, the building’s stainless-steel exterior and porthole windows reflect a storied maritime past. The hotel’s 315 loft-style guestrooms and suites were designed to evoke an industrial-chic aesthetic, capturing the essence of downtown art legend Andy Warhol’s Factory. Revamped in 2015, the two-story GuestHouse suite features a 2,500 sq. ft. garden terrace, glass-bottom Jacuzzi and exclusive VIP guest amenities. The hotel is also home to upscale Mexican restaurant Bodega Negra, California-inspired Natura Café and soon-to-open Beijing-style restaurant Phillipe Downtown, as well as exclusive nightlife venues PH-D Rooftop Lounge and Electric Room. IGK Salon and a rotating art gallery spotlighting emerging local artists complete the unrivaled hotel experience.