Wheelchair user not allowed boarding the plane by Hong Kong Airlines staff

Published on : Tuesday, January 29, 2019

Hong Kong Airlines staff disallowed wheelchair user to board the flight because she was alone and unable to walk. Lawmaker asks the carrier to make its instructions clearer. Shen Chengqing, 22, was to board Hong Kong Airlines 3.5 hours’ flight to Tianjin in northeastern China at 8.40 pm on Friday. The airline staff refused to check her in as she was not able to walk and did not have a travel companion. The female employee said that due to this reason Shen was not allowed to board the plane alone.




Shen said, “I felt very anxious and angry at the time. I don’t understand why this could happen in Hong Kong.”




According to the airline’s website, passengers are allowed to check in their wheelchairs and will be provided with substitutes on board.




While flight attendants can assist wheelchair users with moving to and from their seats, the employees would not help them with personal care such as the toilet and taking medication, due to safety concerns. Therefore, it is recommended that wheelchair users travel with a personal care attendant. Shen is disappointed with the argument.




Airlines should send special instructions to passengers who used wheelchairs or had other disabilities when they booked flights.




The website mentions that “It is a requirement that you travel with a safety assistant if you are unable to physically assist in your own evacuation.”




Related Posts

Tags: , ,

Leave a Reply

Your email address will not be published. Required fields are marked *

arrow2Follow TTW
facebook-logo  twitter-logo  LinkedIn_logo  stumbleupon-logo   rss_logo 
ttw_blogger_logo  ttw_blogger_logo  ttw_blogger_logo


  • 02 WTM London 2019
  • 18 HMIS 2019
  • 20 uzakrota Istanbul 2019
  • 22 iitm 2020
  • 22 summitasia 2019
  • 30 PATA


    1. HICAP

      October 23 - October 25
    2. AviaDev Europe

      October 23 - October 25

      October 24 - October 26

      October 30 - November 1

      November 4 - November 6
Get our toolbar!
Review www.travelandtourworld.com on alexa.com