Wyndham Vacation Rentals Associate Receives Industry Recognition for Delivering Superior Guest Service

Published on : Tuesday, November 19, 2013

wyndham vacation ownershipHead of Housekeeping at Montaneros in Vail Named Best Housekeeping Supervisor by the Colorado Hotel and Lodging Association

Wyndham Vacation Rentals®, the world’s largest professionally managed vacation rental business and part of the Wyndham Worldwide family of brands, today announced that associate Francisco “Paco” Holguin was selected to receive the award for Best Housekeeping Supervisor by the Colorado Hotel and Lodging Association (CHLA), as part of its 2013 Stars of the Industry Awards program.  Serving Montaneros in Vail, a Wyndham Vacation Rentals managed property, for 25 years, Holguin has consistently provided the high level of personal guest service that has helped make Montaneros one of the area’s favored places to stay.

The CHLA’s Stars of the Industry Awards program recognizes outstanding accomplishments in the lodging industry, honoring both lodging employees and properties that best symbolize quality service in this industry.  Nominated by his peers, Holguin was presented with the award on October 21, 2013, at the CHLA Stars of the Industry Awards Luncheon at The Broadmoor in Colorado Springs, Colo.

“Over the years, Paco has been an important member of our team that many of our guests have come to know and love,” said Carrie Henderson, general manager, Montaneros in Vail.  “He pays close attention to the details, remembering guests’ preferences, like who gets extra coffee in the mornings, or who prefers extra pillows in their unit upon arrival.  His service appears seamless, as it should in this industry, helping our guests feel right at home during their stays.”

“Montaneros is one of the original properties in the area, and Paco has been there to see it through a number of changes and upgrades over the past 20 years, helping it achieve a Platinum rating,” said Bill Anderson, vice president of operations, Western U.S., Wyndham Vacation Rentals.  “His dedication to providing exceptional guest service has remained the same through those changes and inspired others to deliver quality service.  Paco is a valued member of our team and exemplifies the type of service that truly characterizes this boutique property.”

Located in Lionshead Village in Vail, Colo., Montaneros offers one- to four-bedroom condominiums with a range of guest services and onsite amenities.


Source:- Wyndham

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