Travel And Tour World had the privilege of sitting down with Chaiphun Thongsuthum, the newly appointed General Manager of Centara Grand Mirage Beach Resort Pattaya.
Travel And Tour World: Share with us about your prestigious property, Grand Mirage Beach Resort Pattaya.
Chaiphun Thongsuthum: Centara Grand Mirage Beach Resort Pattaya is a well-known family-oriented resort among both Thais and international travellers. Our resort is themed “The Lost World” and has a private sandy beach as well as a water park. We have a large number of return customers from around the world that come to us for their vacation.
Travel And Tour World: First of all, congratulation for your appointment at Grand Mirage Beach Resort Pattaya. You are the new General Manager here, what are your future plans to allure more guests?
Chaiphun Thongsuthum: As the new General Manager of Grand Mirage Beach Resort Pattaya, I plan to leverage my experience from working in different resorts to drive growth and attract more guests. With my knowledge of various business models, marketing strategies, and revenue management techniques, I will identify new opportunities for the resort, execute effective marketing campaigns, and optimize financial performance for the benefit of our shareholders.
Travel And Tour World: Share with us about the sustainability approach of this esteemed property.
Chaiphun Thongsuthum: Centara is dedicated to sustainability and social responsibility. We believe in resource conservation, community support, and offering abundant professional possibilities for future generations. Our objective is to run our company ethically and sustainably across the board. While providing outstanding service to our customers, we integrate sustainable practises across our hotel operations.
Travel And Tour World: What are your marketing strategies you want to place to allure more guests?
Chaiphun Thongsuthum: My marketing strategies aim to optimize operational efficiency and provide exceptional service to our guests. Through my comprehensive understanding of hotel operations, I will ensure seamless guest experiences and satisfaction. Additionally, I am dedicated to the growth and development of our staff. By fostering a positive and empowering work environment, I will inspire the team to deliver their best performance, ultimately enhancing the overall guest experience.
Travel And Tour World: How your past experience will benefit you in future as a general manager of Grand Mirage Beach Resort Pattaya?
Chaiphun Thongsuthum: My previous work experience in several resorts provided me with valuable knowledge of diverse business models, marketing methods, and revenue management techniques. As the General Manager of Grand Mirage Beach Resort Pattaya, I will profit significantly from this experience. This expertise will be put to use in identifying development prospects, executing effective marketing initiatives, and optimising the resort’s financial performance for the benefit of our shareholders.