Travel And Tour World: Tell us about the role of Corporate Travel Management (CTM) in travel and tourism industry.
Jamie Pherous: Corporate Travel Management (CTM) develops highly customized travel management solutions which make a real difference to businesses across the globe. Our unique blend of customer service and innovative technology drives exceptional value at every step of your journey through greater savings, improved efficiencies, and maximum safety. Our customer-centric travel solutions are developed and delivered by local travel consultants and strategic account management teams in every region we operate in.
Travel And Tour World: Tell us how Corporate Travel Management (CTM) is working in making the travel safe.
Jamie Pherous: Providing round-the-clock service and support to our customers during the COVID-19 pandemic has been our number one priority. CTM strives to empower our customers to get back to business travel with maximum confidence and it is critical to create visibility to COVID-19 related health and safety features within the planning and booking process.
CTM has responded quickly and prioritized the development and delivery of innovative solutions that drive safety, confident buying decisions, and duty of care for our customers and their travelers. This includes enhanced Traveler Tracking and GeoRisk tools to ensure visibility to state and country level travel restrictions and risks, as well as airline and hotel health and safety initiatives integrated into the Lightning online booking tool.
Travel And Tour World: What are the sustainability support that Corporate Travel Management (CTM) doing for the development of travel industry?
Jamie Pherous: CTM is proud to play its part in supporting the long-term sustainability of our planet by reducing the impact of business travel on the environment. As such, we have developed a climate action program in partnership with South Pole, providing tools which enable our customers to better understand the environmental impact of their travel and solutions to support our customers in reaching their climate neutrality goals.
Travel And Tour World: How Corporate Travel Management (CTM) is integrating the high efficient technology & data science for the betterment of travel industry?
Jamie Pherous: CTM responds industry trends by staying ahead of developments—placing a high investment in our talented staff as we do next-generation technology, while continually customizing strategy savings for our clients and maintaining a strict conviction to personalized and proactive service.
For example, CTM has worked quickly to integrate health and safety information within travel planning and booking tools to enable a confident return to business travel. This includes health and safety information for travel suppliers, state and country level risk information, as well as border requirements and travel restrictions. This information is critical to establish traveler confidence and inform confident buying decisions.
Some of our other first-in-market innovations include our innovative FareForecaster tool that allow you to compare air costs prior to booking travel, as well as our proprietary Ride messaging application that encourages colleagues to share ground transportation, reducing carbon footprint, boosting company culture, and reducing costs.
Travel And Tour World: Tell us about the investment story for Corporate Travel Management (CTM) that is leading toward the success.
Jamie Pherous: To support the opportunities and challenges on our horizon, CTM has continued focus in recruitment and development, particularly in the areas of global technology. CTM has established four global technology hubs, home to front/back-end software engineers, and design teams, whose developments are based on user-driven feedback and testing geared to revolutionize the traveler experience in each market in which we operate.
Unique to CTM, we deploy and manage our technology teams as a technology company—using agile development methodology, bi-weekly releases, and an iterative development approach. This allows faster product development cycles, better integration of user feedback loops, and the consistent introduction of new features and applications to support savings, security and user satisfaction.
Travel And Tour World: Recently, Corporate Travel Management Limited (CTM) has agreed to acquire Travel and Transport, Inc. (T&T) including its Radius Travel business for AUD$274.5 million. Tell us more about this acquirement and how it will be beneficial to tourism industry?
Jamie Pherous: Strong cultural alignment is a strategic driver of the acquisition alongside adding significant presence to CTM’s North American operations. For North American customers, the enlarged business offers an expanded and highly experienced team and technology suite, bolstered by CTM’s strengths in Europe and Asia Pacific. It also adds the full breadth of the Radius Travel Network to our services and the Radius Global Hotel Program which provides access to highly competitive corporate rates at more than 44,000 hotels across 160 countries.
Much like CTM, T&T’s success is founded on taking great care of their customers and their teams. As such, they have enjoyed great success in winning and retaining business through exceptional service and empowerment. Our businesses enjoy strong cultural alignment, and this will support a seamless integration into the CTM business.