In an exclusive interview with Travel And Tour World, Mr. Raheesh Babu, COO of Musafir shares his experiences on how this leading e-travel agency is reshaping the travel and tourism industry.
Travel And Tour World: Tell us about Musafir.com?
Raheesh Babu: Musafir.com is the UAE’s first premium-experience travel website. We offer flights to over 3,000 destinations, hotel stays in over more than 1 million properties around the world, holiday experiences and much more.
The word musafir (pronounced moo-saa-fir) means “traveler” in Arabic and we at musafir.com live by three promises to all our travelers in everything we do – great choice, no-nonsense convenience and a premium experience.
Travel And Tour World How this leading e-travel agency is working in reshaping the global travel industry?
Raheesh Babu: We concentrate our efforts on new innovations and are incorporating automations onto our website and our booking process. This enables the overall customer journey. We are also focusing on scaling up our operations in other countries.
Travel And Tour World As you have joined ATM 2022, what was your expectation and how have you experienced this travel-trade event?
Raheesh Babu: The platform was quite busy which a positive sign for the travel space is definitely. We were excited to showcase our technology to other travel partners in various countries. The outcome of the show was phenomenal, and we were very happy with the network of people we got to interact with at ATM 2022.
Travel And Tour World What is the target market of Musafir.com?
Raheesh Babu: Our primary target audience would be the Middle East and India.
Travel And Tour World: How do you provide service to your clients?
Raheesh Babu: We take care of the travel service requirements of all our clients, from visas to flights, hotels, and holidays. We have also successfully ventured into the online travel solution space using our technology tool. We understand that some of our customers prefer getting their travel services taken care of in person which is why we also have a network of retail branches.