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5 to 10k customers of Irish Ferries affected due to delivery delay

Monday, April 23, 2018

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Irish Ferries affectedThe cancelled bookings on a new ferry of Irish Ferries will affect 5000 – 10,000 customers, the delivery of which has been delayed.

 
Irish Ferries, which continued to make contact with booked passengers on Sunday, said it did not have an exact figure for numbers impacted at this stage.

 
A spokesman for Irish Ferries said less than 10,000 passengers were impacted by the cancellations. “It is under 10,000, somewhere in the 5,000-10,000 segment,” he told reporters on Sunday.

 
The company said it cancelled a number of sailings from July 12th-29th as the German shipyard building the new vessel, the WB Yeats, informed Irish Ferries her delivery “is likely to be delayed”.

 
The company emailed affected passengers late on Friday evening stating that while the delay had yet to be “fully confirmed by the shipyard we have, in the interests of minimising the level of potential disruption to you, taken the decision to cancel your sailing”.

 
The company is contacting affected customers to offer alternative space on the MV Oscar Wilde for times close to their booked sailing dates. It said in the absence of an acceptable alternative, customers will be entitled to a full refund.

 
“We know that everybody who transfers to our ship Oscar Wilde, we know that every single one of them is going to be inconvenienced because our Oscar Wilde sails either a day before or a day after [the WB Yeats],” the spokesman added.

 
“The schedules don’t actually overlap each other so everybody is going to be inconvenienced regrettably. There is reservation staff working throughout the day and throughout the rest of the week. Our ambition is to facilitate every single customer according to their wishes. It is an ongoing process.”

 
The spokesman also denied claims that have appeared on social media that the company continued to take bookings knowing the building of the ship would be delayed.

 
Impacted customers have also been offered a €150 voucher by the company, for sailings next summer.

 
The €147 million ferry was due to start servicing routes from Ireland to France and the UK in July and will be the largest and most luxurious vessel to shuttle passengers to and from Irish ports.

 

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