86% are satisfied with their business travel experiences, GBTA

Published on : Wednesday, July 24, 2019

About 86 per cent of travellers are content with their overall business travel experiences as per Business Traveller Sentiment Index. The latest Global Business Travel Association (GBTA) Business Traveller Sentiment Index is  in partnership with RoomIt by CWT involving more than 2,000 global business travellers. The respondents of the GBTA index had flights delayed (52 per cent) and cancelled (40 per cent).




Twenty-five per cent have had luggage go missing or get damaged, 20 per cent have lost equipment and 19 per cent have fallen ill, been injured or needed medication during a work trip. More than half (54 per cent) of business travellers have experienced “mishaps” during work trips. Other occurrences reported in the survey include visa challenges (17 per cent), emergency return travel (16 per cent) and car incidents (15 per cent).




Despite these issues, 86 per cent of travellers are content with their overall business travel experiences. While flights are a leading factor in overall traveller experience, the components of a trip that most closely correlated with satisfaction in the survey were hotel-driven.



The factors that mattered were conveniently located hotels (87 per cent) and consistent Wi-Fi (87 per cent) and hotel amenities (83 per cent).




Location was deemed more imperative by travellers in Latin America (52 per cent) and North America (44 per cent) than by those in Europe (32 per cent) and Asia Pacific (30 per cent), while Wi-fi access was named as a key factor by 60 per cent of Latin American travellers.


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