Air Canada system snag returning to normal after several hours of delay

 Thursday, May 30, 2019 

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Air Canada said its airport systems, check-in and call centres were “beginning to come back online” after several hours of delay, following a technical problem late Tuesday night. But many travellers could still face delays and cancellations, the airline said.

 

“We intend to operate our full schedule today plus five extra flights and some up-gauged flights (larger than normal aircraft) in order to transport customers affected last night,” Air Canada spokesperson Peter Fitzpatrick said in an email on Wednesday.

 

“There were a small number of flights cancelled this morning due to aircraft being out of position this morning due to last night’s cancellations, but overall we are anticipating a normal day.”

 

Robin Smith, a spokesperson for the Greater Toronto Airports Authority, said the system was down from approximately 9 p.m. Tuesday to 12:20 a.m. Wednesday.

 

Several passengers took to social media Tuesday to report being stranded in cities across Canada and the United States.

 

The airline tweeted just before 10:30 p.m. ET that it was working to resolve the issue. Several hours later, the airline tweeted that the systems were coming back online.

 

“We’re still expecting some flight delays and cancellations, but we are working hard to move as many customers as possible this evening and we are putting on additional capacity to transport customers affected tonight on flights tomorrow,” a statement from the airline said.

 

Smith said the GTAA was temporarily removing restrictions around night-time flying for Air Canada flights that were delayed by the technical problems.

 

Even after the statement from Air Canada reporting that systems were starting to come back, many passengers complained on Twitter of ongoing issues with the check-in system and the call centre.

 

Air Canada urged travellers to check the status of their flight before heading to the airport and apologised for the inconvenience.

 

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