Published on : Tuesday, February 23, 2021
Air New Zealand recently became the latest airline to sign up to trial the new COVID Travel Pass application developed by the International Air Transport Association (IATA). The flag-carrier said it would use the technology on its Auckland-Sydney route in April. IATA has previously announced that the app would soon be ready to use.
The airline mentioned that with the constantly changing entry and departure testing and paperwork requirements, it wants to streamline the health verification process to help customers know what they need to take their next international trip safely. It also mentioned that customer privacy is at the heart of the design so there is no central database storing personal information and rather it is shared at the travellers’ discretion, in a safe and secure way.
Jennifer Sepull, Chief Digital Officer, Air New Zealand explained that the goal of the move is to enable customers to seamlessly manage their digital travel documentation throughout their travel experience. She mentioned that once borders reopen, travel is going to look very different, with customers’ health data needing to be verified at check-in. She shared that having a digital health certificate that can be easily and securely shared with airlines will give customers peace of mind that they meet all travel requirements for the different countries around the world before they even get to the airport.
She stated that reassuring customers that travel is in fact safe is one of the carrier’s priorities and by using the app customers can have confidence that everyone onboard meets the same government health requirements as they do. She informed that having a place to store all health credentials digitally in one place, will not only speed up the check-in process but unlock the potential for contactless travel.