Angie Hospitality investing on natural speech technology

Wednesday, January 23, 2019


Angie Hospitality is ensuring its guests to have the ability to communicate and make guestroom voice control requests using natural speech, with no need to learn specific, preset voice commands that may be unknown or unnatural for them.



Its voice-recognition technology was developed using language processing that doesn’t rely on learned phrasing or commands, as required by most other voice technologies on the market.



This allows hotels to implement a voice solution that guests immediately can use via natural speech, providing a more human-like interaction with technology, maximizing both guest satisfaction and operational efficiencies for the property.



Its natural language platform is the result of extensive research and development that entailed identifying not only the various types of requests that can be made within a hotel or resort setting, but also programming the device to recognize the ways that a guest may phrase a specific request, including many different word combinations and colloquialisms.



Angie’s natural speech dexterity provides a “human” touch, making interactions feel more like personal conversations with a hotel representative, while eliminating the potential frustration of making multiple attempts to identify a correct voice command.





Its flexible, modular platform allows it to serve as a complete standalone system or, through seamless integration with hotel technology system providers, the solution offers a variety of configurations to replace the guestroom telephone, and include room automation features, energy management and more.




Angie allows guests to play their own music through built-in Bluetooth speakers, make hands-free calls, access hotel amenities and information, charge devices, and even create a customized and secure in-room Wi-Fi network. Based on an enterprise-class, cloud-managed platform with secure, scalable and highly-available architecture that is continuously monitored in the Cloud, Angie has the ability to self-configure for each property and room as soon as the device is plugged in.

















@Hotel Management
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