Published on : Tuesday, September 11, 2018
The Civil Aviation Authority analyzed punctuality data in the year to June 2018 which focused on 1,825 flights a year to and from UK airports.
The worst affected airlines were easyJet, Ryanair and British Airways showing 0.7 percent of total flights delayed. This implies that more than 630,000 passengers on these airlines were severely delayed.
More than 13,000 flights flying to or from UK airports got delayed by at least three hours in the year June 2018 according to Which?
There were further analysis based on flight delays as per the time spent in the air. Norwegian, Thomas Cook and TUI topped the list for long-haul, considering the medium-haul delays, Thomas Cook, TUI and Saudi Arabian airline took the spot, and for short haul journeys Icelandair, Aurigny and TUI were considered.
Passengers delayed by three or more hours are subjected to compensation under the EU regulation. This ranges between £220 and £360 for short-haul flights, and up to £535 for longer flights. This depends on the length of delay.
Which? managing director of home products and services Alex Neill stated that passengers will be entitled to compensation when airlines get it wrong and it is important to introduce automatic compensation across the industry.
The consumer associations refer the current process as complicated and time consuming. It is asking airlines to start automatic compensation for eligible passengers for delayed and cancelled flights.