Avianca has cancelled 1500+ flights until April 28th throughout Brazil

 Thursday, April 25, 2019 

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Avianca has cancelled about 1500 flights until April 28th throughout Brazil, leaving thousands of passengers stranded. Passengers are scrambling for alternatives. Avianca announced it was cancelling several of its flights early in the week. The company was forced to return most of its aircrafts due to non-payment, leaving very few routes unaltered.

 

 

 

The company on its website said, “Avianca Brasil informs that due to a possible reduction of its fleet and in order to minimize the impact on its operation and its passengers, it has decided to make occasional cancellations of flights as listed below, which will be updated daily according to any adjustments”. But each day the list gets longer.

 

 

 

Many sought the help of Procon (consumer defense entity) agents stationed at the airport to find out about his rights.

 

 

 

 

According to Procon officials, a customer whose flight has been cancelled has the right to a full refund or Avianca has to find him/her a seat on another flight, even if it’s on another airline. In case the passenger chooses to take another flight, Avianca is responsible for meals and/or hotel accomodations if the new flight is over three hours later than the original ticket.

 

 

 

 

The cancellations have put an extra burden on Brazil’s other major airlines, such as Latam, Gol and Azul.

 

 

Avianca, which is under judicial recovery since December of 2018, registered a 7.5 percent reduction in demand in March, as per the latest Anac report. It is now Brazil’s fourth largest airline with 12.6 percent of market share, behind Gol (34.1 percent), Latam (31.8 percent), and Azul (21.2 percent).

 

 

 

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