Avinor launches touchless airport services with Amadeus

Tuesday, July 7, 2020

Avinor recently launched an ambitious end-to-end touchless travel programme in order to handle the impact of the COVID-19 and help restore traveller confidence ahead of the summer season. The firm operates 44 state-owned airports in Norway. According to the latest social distancing processes and technology from Amadeus and ICM, passengers now will be able to begin to check-in, drop their bags, pass through security, and board the aircraft without interpersonal contact, and will no longer require touching physical machines.

After the execution of the new approach, a passenger will receive a boarding pass barcode in their mobile phone after a remote flight check-in. The pass will act as a coupon to print the passenger’s bag tag. The passenger will then have to present the barcode to a self-serve kiosk upon arrival at the terminal and the baggage tag will be automatically printed. After this the passenger will simply attach the tag and deposit the bag into the baggage system with no support from agents required.

Avinor’s in-house team have also re-engineered their self-service bag drop units with a new smart configuration of the existing barcode scanners and passenger dialogue in order to make the process touchless. Avinor airports have also started offering touchless boarding already. Passengers are now able to present their boarding pass stored on their phone in order to authenticate and board the aircraft. The new touchless experience will be available initially at Norway’s four hub airports starting from Oslo.

The opening will be followed by Bergen, Stavanger and Trondheim, which together represent more than 66% of all departures. A total of 17 airports will be upgraded to deliver the nationwide touchless experience. The service will be available initially for passengers flying on the national carriers- SAS, Norwegian Air and Wideroe. Brede Nielsen, Group Chief Information Officer, Avinor said in a statement that many Norwegians depend on their local airport for both business and leisure travels due to the unique geography.

He shared that several domestic routes serve more than a million passengers every year. He also mentioned that the passengers can count on the company to take necessary measures according to advice from Norwegian health authorities. He said that the latest measures will reduce the risk of being exposed to infectious virus to an absolute minimum and the company is confident that travellers will welcome the new touchless approach. Amadeus has also been successful to develop the new touchless check-in application with the help of cloud-native environment by collaborating virtually with global teams based in Australia, France and Spain.

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