B.C. resident frustrated after Flair flight cancellation

Monday, March 13, 2023

A Mackenzie, B.C., resident, Susan Crosby, said she and her partner had just completed a three-hour drive to Prince George to catch a Flair flight to Arizona when the flight was cancelled Friday.

“They offered to reschedule, but the rescheduling was having us leave Tuscon on March 17 and have us going from Prince George to Tuscon on the 24th,” Crosby said. “It was just a mess.”

Crosby said they cancelled their tickets, and a Flair employee offered them “an equitable amount” comparable to what they paid, however, shortly afterwards, they received an email for a different amount. They said they have not received any money from the company yet.

“We do have travel issuance, and it appears the airline is having trouble — so we’ll just have to wait and see I guess,” Crosby told Global News on Sunday.

“(Flair) told us the flight was cancelled due to the crew not having enough time to rest in between flights.”

Spring break got off to a sputtering start for many Canadians that booked flights with Flair Airlines over the weekend after the ultra-low-cost carrier cancelled flights due to what they say they were told were “maintenance” issues.

But those cancellations come amid what Flair has called a “commercial dispute” with a U.S.-based lessor that seized four of its planes over recent days. It’s not clear if the cancelled flights were due to the planes being seized.

On Saturday, Flair Airlines issued statements through Twitter.

“We experienced some service disruptions at YEG, YYZ & YKF. We are very sorry to our passengers who were impacted. We know unforeseen interruptions to travel are stressful, and we are doing everything we can to get our customers to their destinations as soon as possible,” Flair staff said in a tweet.

“Customers affected by today’s events will receive an update that we have enlisted a dedicated team to support them rebook their flights with Flair, or another airline, at no additional cost.

“Alternatively, customers can rebook their own travel and receive a reimbursement from Flair within seven days. We sincerely apologize for this disruption, especially during a busy travel weekend, and we thank our customers for their patience.”

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