BLS International Makes History with AI VoiceBot Launch in Canada Setting New Standards in Citizen Services

Published on April 21, 2025

BLS International, a global leader in technology-enabled citizen and government services, has launched an advanced AI-powered VoiceBot in Canada—becoming the first company in the visa and consular services industry to introduce this pioneering solution. This bold move sets a new benchmark for innovation in the sector.

The VoiceBot is designed to offer 24/7 support, providing customers with interactive, human-like responses to their inquiries. It will alleviate the burden on live agents, reduce wait times, and streamline operations.

The AI system will handle everything from responding to basic visa-related questions to assisting with documentation and consular services. This advancement significantly minimizes reliance on human agents, eliminates lengthy queues, and enhances the overall customer experience. With this new solution, the company is setting a new standard for speed, accuracy, and accessibility in visa support.

Currently, the AI-powered VoiceBot will be available in English, with plans for Phase 2 to introduce support for over 22 languages, ensuring a more inclusive, multilingual experience for users across various global locations.

Mr. Shikhar Aggarwal, Joint Managing Director at BLS International, said, “Technology and innovation have always been integral to BLS International’s operational philosophy. We are proud to introduce the industry’s first AI-powered information solution, marking a significant step forward in enhancing the application experience for our customers in Canada. The rollout of AI-powered VoiceBots reinforces our commitment to delivering accessible, efficient, and customer-centric visa, consular, attestation, and related services. By offering instant access to accurate information, we aim to elevate the service experience and build the next generation of citizen-facing technologies.”

This project is a key component of BLS International’s comprehensive digital transformation plan, which emphasizes intelligent automation and a customer-centric approach. In Phase 3, the company will introduce AI-powered chatbots and an AI-driven email response system to deliver personalized and context-aware responses instantly upon receiving applications or queries. Moving into Phase 4, a state-of-the-art quality management system will be implemented to oversee and assess every customer service interaction, ensuring uniform excellence across all service points.

Through this advancement, BLS International strengthens its role as a leader in service innovation while establishing a new standard for AI-powered solutions in the visa and consular service sector.