Published on : Thursday, April 2, 2020
Hotel software solutions, Bookboost, has decided to support the hospitality industry in the time of the COVID-19 crisis. Bookboost will provide assistance to hotels by making its Web Messenger and Unified Inbox available for free.
Guest communication has been of the greatest pressures faced by the hotel industry. Numerous hotel staff manages a huge number of guest enquiries constantly. In light of the coronavirus pandemic, the workload has increased due to multiple updates about bookings, cancellations, postponements, local travel restrictions and measures undertaken by a particular property in response to the COVID-19 virus.
Daan de Bruijn, CEO, Bookboost said in a press statement that the company specialises in digital guest communication and hence they have planned to offer what they have to help hoteliers communicate with guests. He mentioned that Bookboost will be working with the hotel industry to help them get through a difficult time. He expressed that he is confident that by working together, the battle against the coronavirus would be won. He also added that the travel industry will be able to recover fast in order to bring back demand.
Bookboost is aware that guests will continue to seek clarifications as long as the crisis remains. Therefore the help from the company will reduce the impact on hotel operations, and increase their efficiency to deliver guests a better experience.
Hotels can use Bookboost to provide relevant up-to-date information on their website. It can also be used to answer frequently asked questions automatically using automated responses and preset answers. It also includes an automated website chatbot and dashboard to access and respond to all messages. The software uses inbox to ensure ongoing customer service which might be extremely helpful during the present time of crisis. Hoteliers will be able to increase working efficiency by reducing time spent on repetitive enquiries. This way they can focus on tasks that are more demanding.
Bookboost will enable hotels to manage all enquiries and be ready for all-day-long service. It can assign tasks to the most relevant available person or hotel department. It can set up automated responses to FAQs with preset answers and personalise messages to each guest.
In addition, Bookboost will also run a free training course on guest communications and digital guest services. The course can prepare hotels for the return to demand and deliver an enhanced guest experience.