Published on : Wednesday, March 3, 2021
Brents Potts has been appointed Vice President of Community Support at Airbnb as a part of the company’s continuous efforts to provide support for community, its key priority. Potts joins Airbnb from Apple, where he spent the last eight years as an AppleCare leader. Prior to Apple, Brent spent 25 years at Hewlett-Packard in a career that began as an advisor in HP’s first call center and progressed to VP of Global Support.
While at Apple, Brent built an incredible support organisation and an industry-defining portfolio of online and on-device support channels to complement Apple’s already world-renowned assisted support. His work helped his team streamline the customer support journey for billions of customers.
Speaking on his appointment, Potts mentioned that Airbnb’s thoughtful approach to providing world-class customer support has raised the bar for the entire travel industry, and shared that he is excited to join the excellent team and raise the bar even higher.