British Airways set to trial COVID-19 travel pass on India routes

Thursday, March 18, 2021

British Airways’ customers who are eligible to travel to India can now upload their negative COVID-19 test results and other travel declaration forms directly into their booking on the airline’s website ahead of travel. The new initiative is being trialed as part of efforts to simplify the departure process as it prepares for the return of international travel.

The trial, which is running on all flights from London to India, will certify that customers have the correct documentation needed for their flight before they arrive at the airport. This will allow them to check-in online and avoid queuing in the terminal. Customers will customers receive an email directing them to the ‘Manage My Booking’ function three days before they are due departure, where they can find the relevant entry requirements, including a negative COVID-19 test result and a digital declaration form.

The customer will then upload each document via ‘Manage My Booking’ which will be certified by the airline within six hours to ensure that they meet the entry requirements. British Airways aims to roll this trial to more destinations over the coming weeks and is also working to add the functionality for those destinations to its British Airways app. This will enable customers to securely upload the documentation for their booking, directly from their mobile device, which could include negative COVID test results and/or proof of a vaccination if it is required by the government of the destination.

Sean Doyle, Chief Executive, British Airways said in a statement that authorities at British Airways are preparing for the meaningful return to international travel in the coming months. He mentioned that everything is being done to simplify the journey of customers, and to allow them to travel with confidence and create the best possible seamless, frictionless experience in a new COVID-19 era.

He also said that the company is aware that innovation and technology hold the key to unlocking international travel and are already offering access to travel app ‘VeriFLY’ on selected routes and IAG has been helping develop ‘Travel Pass’ with IATA. He added that the key benefit of customers being able to upload the correct travel documentation into their booking is that it enables them to check-in online, speeding up the airport process and mentioned that the airline is continually exploring the best possible options to help customers return to the skies, safely.

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