Published on : Monday, July 15, 2019
Air Passenger Protection Regulations enacted by federal government of Canada comes into effect from today. The rollout is the first of two phases, the second of which will take effect on December 15, 2019. The regulations outline the compensations required of airlines if they fail to provide adequate services to their clientele. The regulations will apply to all flights operating anywhere within Canada, including connecting flights. This first set of regulations covers flight delays, issues of denied boarding and lost or damaged luggage.
Flight disruptions that are within an airline’s control—tarmac delays, flight cancellations, and denials of boarding—will require that compensation be paid to affected passengers, according to pre-determined governmental guidelines.
Whether delays are within or beyond an airline’s control, certain standards of passenger treatment must be upheld on the part of the airlines, and it is the carrier’s responsibility to see that each passenger’s itinerary be ultimately completed.
Some of the standards of treatment as per Air Passenger Protection Regulations during delays on the tarmac include ensuring that the aircraft is kept properly ventilated, with climate control and appropriate temperatures maintained at all times. All passengers must have access to public toilets. The airline will also be held liable for providing passengers with food and drink, as well as the option to communicate with those outside the plane—free of charge, wherever possible.
Tarmac delays that exceed three hours will require that the plane returns to its gate to allow people to deplane, unless departure is foreseen within 45 minutes following the three-hour limit.
As per the Air Passenger Protection Regulations, passengers should be paid up to U.S. dollars 2,100 CAD (about U.S. dollars 1,610 USD) for luggage damaged or misplaced by air carriers on flights traveling to, from, and within Canada. Such passengers will be eligible to file claims beginning the day following the one on which they were meant to have received their bags, and up to 21 days thereafter for lost luggage. Those whose baggage was delivered, but damaged, have up seven days to file their compensation claims.
With few exceptions, the new protections will also extend compensation rights to passengers who are involuntarily denied boarding for up to U.S. dollars 2,400 CAD (~U.S. dollars 1,839 USD). Guidelines for such compensations will be based upon the length of time that a passenger is delayed from reaching his/her final destination, due to denied boarding: 0-6 Hour Delay: U.S. dollars 900 CAD (~U.S. dollars 690 USD); 6-9 Hour Delay: U.S. dollars 1,800 CAD (~U.S. dollars 1,379 USD); and 9+ Hour Delay: U.S. dollars 2,400 CAD (~U.S. dollars 1,839 USD)