Published on : Wednesday, June 24, 2020
Carnival Cruise Line recently informed guests and travel agents that it has extended its restriction of operation in North America through September 30, 2020. It was initially announced around March that Carnival would undergo a voluntary 30-day pause in operations. The pause has been extended three times since then owing to the critical situation and public health challenges caused by the COVID-19 pandemic.
At present, the cruise is completing the rescue voyage of around 29,000 crew members to more than 100 nations who serve its fleet of 27 ships. Similar to older announcement, the cruise line will provide guests who wish to move their booking to a later date a rebooking offer that combines a Future Cruise Credit (FCC) or an Onboard Credit (OBC) that has proven very popular with their guests. Passengers will also have the option of demanding full refund of money. The process is fully automated so that guests can submit their preference online. All selections can be made until May 31, 2021.
Christine Duffy, President, Carnival Cruise Line issued a statement for booked guests and travel agents and mentioned that the company have continued to assess the operating environment during the unprecedented pause in business and has also conferred with public health, government and industry officials regarding the situation. She mentioned that following the cruise industry’s announcement of voluntarily extending pause in North America, the Carnival Cruise Line decided to cancel all sailing until September 30.
She said that the company is observing that commerce, travel and personal activities have started to resume activities and once the cruise lines follows the suite it will take all necessary steps to ensure the health and safety of guests, crew and the communities that the ship will serve in order to maintain public confidence in business. She also apologised to guests for disrupting vacation plans and appreciated their patience and support.
She added that the company appreciates the patience and support of loyal guests as well as recognise their wish to get back to cruising. She said that all guests will be welcomed back and provided with the great vacation that they deserve by the outstanding onboard team once the time is right.