Published on : Wednesday, July 1, 2020
Celestyal Cruises recently announced that the company has decided to suspend all sailings for the year 2020 and will only start afresh with a sailing schedule in 2021 season. Celestyal was among the first cruise lines to pause operations in around March this year due to the COVID-19 pandemic.
Leslie Peden, Chief Commercial Officer, Celestyal Cruises, said in a recent press statement that the cruise line’s core season operates from spring through the autumn and the company was optimistic that the cruise might return to the seas later in summer. However, the critical decision to cancel all operations for the year has been undertaken due the ongoing uncertainty regarding travel restrictions through the balance of operating season from the company’s largest international source markets.
He also mentioned that the decision to postpone cruise operations until the scheduled start of the normal spring season next year has also been influenced by the continuous discussions at European Union level regarding the enhanced health protocols that will apply to EU cruise operations. He shared that in light of the recent happenings, the company felt that enough date changes regarding the safe return of cruise operations has already been provided to travel partners and guests.
Therefore, he said that the cruise lines decided to voluntarily restrict operations until scheduled departures next year so that Celestyal is better positioned to offer more clarity and certainty to partners and guests as well as peace of mind. He added that the company will now utilise its hiatus to dedicate its attention to developing the business further for 2021 and 2022. He said that the cruise will also prepare to implement all enhanced health protocols during the hiatus that will ultimately be established by the EU and the countries where it operates.
Celestyal Cruises has informed that it would automatically send future cruise credit vouchers directly to guests or their travel advisors. The company has also urged passengers not to call the contact centre unless they want to rebook. It also mentioned that it understands, appreciates and shares the disappointment of guests regarding the decision but wants to let people know the decision has been undertaken keeping in mind the wellbeing of the guests, the crew and the local communities.