City Sentiment Index Report maps e-reputation trends for meetings and events in Europe

Published on : Thursday, July 18, 2019

European Cities Marketing (ECM) in collaboration with TCI Research released the first City Sentiment Index report for its members. Using a social listening analytic protocol specially designed for ECM, TCI Research analysts consolidated reputation insights by converting 1+ million of content crunched from all social platforms into actionable KPIs and inspiring insights for cities. The partnership with ECM enables destinations across Europe to monitor the reputation pulse of cities and understand what drive their reputation.




The latest City Sentiment Index Report reveals the digital footprint of MICE and business events generated by European cities, perceptible through social web conversations. The emerging trends shaping the European MICE activities include Internet of Things, sustainability, quality of life, leadership and talent rewarding, venue architecture, growing influence of universities and clusters.




The report also spotlights all-size cities who have benefitted from particularly large and positive MICE-related sentiment during the period, driven by unique conference venues, topics, delegates’ experiences, business brands and speakers influencing destinations’ MICE reputation.




The top 10 countries on the Positiveness Index are Oslo, Cologne, Amsterdam, Stuttgart, Bologna, Toulouse, Utrecht, Stockholm, Graz and Belfast.




The TRAVELSAT¬© Pulse Intensity Sentiment Index reflects the volume of MICE-related content shared per city in social web conversations (average European Cities = 100). The Positiveness Index measures the share of positive posts in total MICE-related mentions per city. TRAVELSAT¬© Pulse is an innovative Social Listening solution for destinations powered by the UNWTO-Awarded Agency TCI Research. A semantic analysis customized for ECM cities is applied, consolidating into actionable KPIs millions of content of 200+ cities crunched from all social platforms (Blogs, Micro-media, Forums, Instagram, Facebook, Twitter, online news…).




There is tough competition between conventional and unconventional venues, hotels and universities. Bleisure (business leisure) activities were reflected in social conversations. ¬†The design and “Instagramability” of venues and delegates’ experiences is important. The presence of celebrities is a key driver of interest for MICE events.




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