Croatia Tourism Ministry launches E-tourism digital public services

 Saturday, January 28, 2023 


In a bid to improve the efficiency of public services and communication between people and tourist entities within public administration, Croatia has launched E-tourism.

E-tourism is a brand new set of digital public services for the field of Croatian tourism which has been made available via the e-Citizens (e-Gradjani) system.

Three new e-services for tourism were created as part of that project – TuStart, TuRiznica and TuRegistar, which are under the jurisdiction of Croatian Ministry of Tourism and Sport (MINTS).

Two more were previously upgraded in the process – eVisitor as a system for the registration and de-registration of tourists and the portal, which presents the entire Croatian tourist offer and various types of information. Both are under the jurisdiction of the Croatian National Tourist Board (HTZ/CNTB).

The TuStart service is intended for the online start-up and registration or change of tourist activities.

TuRegistar is a tourist central register that will include all enterprises and individuals engaged in Croatian tourism, including the categorisation of facilities and more. TuRiznica is a system in which one can see and submit requests for the allocation of all grants in tourism transparently online.

Notably, E-tourism project was actually implemented at the beginning of 2018, and will finally be completed at the beginning of February this year, director of the Directorate for Strategic Planning, Digitalisation and EU Funds, Natalija Havidic, explained.

“The importance of this E-tourism project lies in the fact that now the paper-based issuing of various permits, solutions and so on can all be done online, and that all these solutions are digitally mapped. The accuracy of the data entered, for example, in the TuRegistar system should be verified by MINTS and the competent county, and then it will all be visible in that system,” concluded Havidic.

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