Cruise lines to refund overcharges to passengers

Published on : Tuesday, May 23, 2017

cruise linesVacationers were overcharged thousands of pounds for cruises they had already paid for late last week, due to problems with a payment service provider that serves three major cruise lines.

Passengers of P&O Cruises, Princess Cruises and Cunard who had already paid for their holidays by card were charged once again.

The social media accounts of the cruise lines were flooded by angry customers, some of whom said they had been left in a precarious financial position as a result.

Some customers had booked expensive cruises costing thousands of pounds.

Paul Scott, a passenger wrote on Facebook user called wrote on P&O’s page that, after he paid £5,000 in March for a cruise, he was left £1,000 overdrawn after the attempted collection of another £5,000 payment.

On Cunard’s Facebook page, another user, Sharon Hall, said a £3,018 charge had sent her into a £500 unarranged overdraft, which had prevented her from paying for shopping and threatened scheduled direct debit payments.

Customers also demanded to know why their payment details had been retained despite the fact that they had already paid for their cruises in full.

The firms’ payment provider, Elavon, has been blamed for the mistake, which the cruise lines called a “one-off technical error” in a joint statement.

“Refunds are being processed and we are working with Elavon to investigate. Any charges incurred by guests as a result of this issue will be refunded. We apologise to those who were affected by this error,” the statement said.

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