Published on : Tuesday, February 13, 2018
This flight then ended up being delayed for 15 hours.
It forced passengers to spend the night on the floor of the airport. The flight returned to the airport around 12.30 a.m. just after the pilot reported a mechanical issue, as per Lakesha Brown, spokeswoman for American Airlines.
The company rescheduled the flight for 12.30 p.m. on Sunday.
But then it has to reschedule it again for 3.45 p.m. During the 15-hour delay, angry passengers claimed that they had to sleep on the floor of the airport since the airline staff did not offer them hotel accommodations.
As part of the brand policy, American Airlines generally offer hotel accommodations to their passengers and also meal vouchers when planes are grounded because of mechanical issues.
American Airlines also offered an apology for the incident in an official statement that mentioned how sorry they were for the inconvenience caused to the passengers. They then went on to add that they have communicated with their Miami team and the customers have been provided hotel accommodations and meal vouchers.
The airline went on to add that passengers were offered additional compensation for the situation.