Published on : Wednesday, January 30, 2019
Dubai International Airport (DXB) retained its position as the world’s busiest airport for international customer numbers for the fifth consecutive year with annual traffic for 2018 crossing 89.1 million, as per the annual traffic report released by operator Dubai Airports.
Passenger traffic increased one per cent last year, according to Dubai Airports. The 8-million customer mark was breached twice during the year, in July (8.2 million) and August (8.4 million), making the latter the busiest month in DXB’s 58-year history.
Besides record traffic numbers, DXB enjoyed a great year for customer service with shorter wait times and new retail and food and beverage offerings.
India held its position as DXB’s top destination country by passenger numbers, with traffic for the year reaching 12,279,485 – propelled mainly by top city destinations Mumbai, Delhi and Cochin. Saudi Arabia was number two on the list with 6,471,142 customers, followed closely by the UK with 6,284,771 customers. Other important destination countries include the US and the fast-growing markets of China with 6 per cent growth and Russia with 14.5 per cent. The top three cities were London (3,817,889 customers), Mumbai (2,540,750) and Kuwait (2,194,576).
Wait times reduced by 28 per cent in 2018, due to DXB’s advanced operations centre which uses real-time information to improve service and efficiency, along with smart gates assisting customers through immigration.
A total of 74.9 million bags passed through the airport’s 175 km long baggage system during 2018.