Hilton launches multiple technology updates

Published on : Friday, October 22, 2021


Hilton recently announced the rollout of a series of technology updates that will be implemented across the company’s 18 brands, including a digital key that can be used by more than one guest per room. 

Hilton’s Digital Key service is currently offered at more than 80% of the company’s properties, and its new Digital Key Share service will roll out at those hotels in the coming months. The new program works via the Hilton Honors smartphone application, and the primary guest will be able to share the digital key with up to four people, who must use the Hilton Honors app to access the key. 

The updates also include a new initiative to offer earlier confirmation of loyalty member complimentary room upgrades. In addition, eligible Gold and Diamond Hilton Honors members will receive notice of an approved upgrade 72 hours prior to arrival. When room availability allows, the guest will receive an email confirming their upgrade and they can then choose the location of their upgraded room through the app 36 hours prior to arrival. 

Additionally, Hilton recently launched Confirmed Connecting Rooms, which allows guests to instantly confirm at least two connecting rooms at the time of booking. The service is being implemented across the company’s hotels worldwide and is available when booking on the hotel’s official website or through the Hilton Honors app.

Chris Silcock, Executive Vice President and Chief Commercial Officer said in a statement that the company has always had our guests at the heart of everything they do and will continue to listen, evolve and innovate to give them more choice and control over their hotel stay. He mentioned that the approach to technology always starts with the guest experience, and as travel returns, the brand is pleased to provide Hilton guests with enhancements to their stay that are seamless, flexible and allow them to focus on what matters most i.e. creating new memories.

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