Indian Railways Launches Urgent Assistance Counters At Ahmedabad And Patna Airports As Part Of Multi-Faceted Plan To Assist Stranded Passengers Amid IndiGo Cancellations

Published on December 8, 2025

IndiGo’s widespread flight cancellations have led Indian Railways to open special assistance counters at Ahmedabad and Patna airports, ensuring timely support for stranded passengers. This proactive measure comes as part of a broader effort to address the surge in travel demand and provide alternative transport options, with extra train services deployed to ease the disruption caused by flight delays. By offering seamless connectivity and quick solutions, Indian Railways is helping mitigate the travel crisis and ensuring passengers can continue their journeys with minimal inconvenience.

In response to recent mass flight cancellations by IndiGo, the Indian Railways has introduced special assistance counters at Ahmedabad and Patna airports to support stranded passengers. This initiative aims to provide immediate relief for those affected by the airline’s disruptions. The new assistance counters will ensure that passengers can access necessary support and be guided toward alternative travel options.

As part of the efforts to manage the surge in passenger numbers and provide solutions, the Indian Railways is also taking steps to enhance connectivity. The railway operator has committed to deploying additional coaches on existing train routes to accommodate the increased demand for travel. These additional coaches will offer more capacity, ensuring that passengers have an alternative means of reaching their destinations without facing undue delays.

Furthermore, the national transporter is operating 89 special train services, which will cover more than 100 trips, from Saturday to Monday. These special trains are designed to supplement the regular railway services during this high-demand period. The services will run across various zones, and the extra trains are intended to provide additional capacity and ensure passengers can continue their journeys smoothly.

This move by Indian Railways is part of a broader effort to manage the impacts of the travel disruptions caused by the flight cancellations. While air travel has faced challenges, the rail network is stepping in to provide a seamless alternative for passengers. With the availability of special train services and additional coaches, the Indian Railways is facilitating smoother travel options and helping to maintain connectivity for passengers in need of urgent transportation.

In addition to the newly established assistance counters and special train services, passengers will have access to reserved travel options, which have been made available to help streamline the booking process. This ensures that travelers can secure seats in advance, providing them with peace of mind amidst the disruptions. By offering these options, Indian Railways is ensuring that there is a coordinated effort to address the high demand for rail travel.

The initiative reflects the Indian Railways’ commitment to providing accessible and reliable transportation options, especially during times of crisis. By addressing the needs of passengers who have been stranded due to flight cancellations, the national transporter is reinforcing its role as a crucial component of India’s travel infrastructure. This move highlights the importance of a multi-modal transport network that can respond to sudden challenges and help people reach their destinations efficiently.

The special train services and additional coaches are a welcome relief for passengers who rely on trains for their journeys, and these measures are likely to help minimize the impact of the cancellations. As rail travel gains prominence in light of the disruptions, Indian Railways is ensuring that it continues to meet the growing demand and provides timely solutions for those who are in urgent need of transportation.

Overall, the establishment of special assistance counters at airports, the provision of additional coaches on trains, and the operation of special train services are all integral parts of Indian Railways’ efforts to alleviate the travel challenges caused by the mass cancellations. These measures not only enhance connectivity but also demonstrate the railway’s flexibility in responding to unforeseen circumstances, ensuring that passengers have access to reliable and efficient travel options during a time of disruption.

This proactive approach by Indian Railways is expected to help reduce the stress and inconvenience faced by passengers and reinforce the importance of public transportation as a critical part of India’s travel ecosystem.