Jamal Travel Agency implements Amadeus travel technology to support its expansion into new markets

Thursday, September 1, 2022

Jamal Travel Agency, a fully-fledged travel and tourism service provider based in the United Arab Emirates,is workingtogetherwith Amadeus to launch its B2B and B2C ecommerce platform. The new agreement sees Jamal Travel AgencyadoptingAmadeus’ advanced technology solutionsto help achieve the company’s strategic objectives for greaterefficiency, increased profitability and its drive to enter new markets.

Jamal Travel Agency has built itssolid reputation and customer base since its inception in 1988. By working with Amadeus, Jamal Travel Agency plans to offer a wide range of new technology-driven solutionswith customer service at the core. Its goal is to make travel experiencesmore integrated and frictionless.

Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, adds: “We are primed to help Jamal Travel Agency grow its position as a leading travel agency by helping the company launch its exciting new B2B and B2C ecommerce platform.Jamal Travel Agency will usea variety of Amadeus solutions ranging from ecommerce (Amadeus web services API), to increasing its non-air content revenues, automating processes by means ofrobotics and adopting the latest payments technology. Our aim at Amadeus is to help travel agencies navigate through the current challenges and help renew travel by delivering what customers need.”

Sainulabdeen Salim, Founder and Managing Director, Jamal Travel Agency said: “Our partnership with Amadeus is focused onincreasing productivity, streamlining customer service and giving our commercial teams access to more markets. We will also be able to offer customers greater control in managing their travel bookings and processpayments seamlessly and securely through our ecommerce platform. We are confident this new alliance with Amadeus will reinforce our position as a trusted and favorable travel partner amongst the business community and leisure travelers.”

The multi-year agreement sees Jamal Travel Agency using key Amadeus products includingAmadeus Selling Platform Connect, Amadeus Ticket Changer, Amadeus B2B Wallet, Amadeus Value Hotels, and later adding AmadeusFare Optimizerto the mix. The award-winning travel agency looks forward to providing optimized travel solutions to its partners and clients thanks to its collaboration with Amadeus.

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