Kayak moves to hotel management with Kayak Miami Beach

Monday, March 15, 2021

Kayak has confirmed it will move into hotel management with the opening of the Kayak Miami Beach. Guests of Kayak Miami Beach will enjoy numerous innovations during their stay. All check-ins and check-outs are contactless and will be made through either the Kayak mobile app or a digital lobby kiosk.

The Kayak app will provide 24/7 access to hotel staff and support, notifications of on-property events, room-ready alerts, itinerary management, housekeeping requests and more. Every room features a mix of tech-forward amenities from connected TVs to Marshall Speakers. Behind the scenes, the property is a design lab for Kayak to build and refine its accommodation technology.

The backend software, currently in early development, is being made with the aim to help independent hotels leverage the Kayak app and capitalise on the latest advances. It will include integrations to cloud-based property management systems, wireless lock and access controls and distribution channel management.

Kayak will incorporate consumer and pricing insights from the billions of travel queries that it processes annually. The technology is being developed in partnership with Life House, a vertically-integrated hotel brand and management company.

Life House will help shape the on-site guest experience, manage hotel operations, and enable guests to interact with staff as much or as little as they prefer. The company also said it would be exploring additional locations to help refine its software for different property sizes and types.

Steve Hafner, Chief Executive, Kayak said in a statement that the company sees a big opportunity to apply to the audience and technology to the accommodations space to level the playing field for independent hotels. He mentioned that the Miami Beach property will serve as the company’s hotel design lab and deepen the knowledge of hospitality while showcasing its growing capabilities.

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