Kuala Lumpur Convention Centre unveiled its latest innovative engagement tool

Published on : Tuesday, May 4, 2021

Kuala Lumpur Convention Centre

Building on its digital platform, the Kuala Lumpur Convention Centre (the Centre) has unveiled its latest innovative engagement tool, an interactive virtual tour, now available on the venue’s website. The meeting and event organisers and visitors can now visit the Centre, with just a few clicks, from anywhere in the world.

The Centre’s General Manager, Alan Pryor, said that this is a huge leap for us at the Centre as we continue to transform the way we conduct our business. With this interactive virtual tour, we are able to bring our customer engagement to another level, meeting the demands of the current marketplace, especially in this Covid-19 times. Realising our dream of virtualisation has put them in the forefront of digital transformation of the business events industry, not only in Malaysia but regionally and globally.

The interactive virtual tour offers an overview of the entire venue with the options to self-explore or take a quick guided-tour and a deep-dive into each function space via 360-view, offering a more interactive and visual immersion. 

Their aim for the virtual tour was to provide a truly dynamic and engaging experience for our audience. The virtual tour will be further enhanced with visual references to various room set-ups and video-conference feature for live-interaction between organiser and our team, expediting the event planning and communication process.

A range of international and regional conferences scheduled beyond 2021 have chosen the Centre as their preferred meeting venue, and the virtual tour ensures business continuity despite the temporary global travel restrictions. Clients, planners and organisers can now embark on a seamless immersive virtual site-visit and explore venue space as they plan and prepare for upcoming events, without disruption or concerns about not being able to physically visit the Centre.

The virtual tour is the latest innovative addition to the Centre’s new and improved website. The Centre’s digital concierge, Skye, a Chatbot tasked to welcome and help users navigate within the website and respond to queries, combined with an interactive floor-plan offer a pioneering engagement experience for organisers and visitors alike.


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