Tuesday, October 10, 2017
Lola chat, a travel app is focusing on the business travellers , powered by the artificial intelligence.
The shift means that the app will suggest business-oriented hotels and flights appealing to business travellers, founder, co-founders and CEO.
Paul English said that the business travel was always one of the focuses of Lola. The decision of the administration system of Lola came after this chat app discovered that around two-thirds of its users were business travellers.
Lola began in running the focus groups with road warriors. It offers the technical solutions that meet their three primary needs like personalisation, service and reward points.
The results of Lola are personalized to the users by using the artificial intelligence. Paul English described it as almost like a personal travel algorithm we develop for each person.
It delivers the results suited to them. The service component of Lola is met through the 15 travel agents Lola employs to make possible the bookings or help change plans.
Bookings from Lola primarily are made through a GDS. It is enabling the customers of Lola to earn rewards points.
Earlier, Lola app can be booked through the Expedia Affiliate Network, which it still uses for some hotel bookings for business travellers.
Lola app will have a new component going forward, giving users the ability to book their own flights or hotels within the app if they choose.
Right now, Lola chat app is focusing on servicing individual road warriors. As it develops features for companies to manage their travellers, its target client will be small companies with five to 50 employees.
The users who download Lola by the end of 2017 will get free service through 2018. Sometime in 2018, the management plans to bring in pricing for the usage of travel agents, but it will remain free for users who self-book using the app.
Tags: artificial intelligence, Business Travel, business travellers, Lola chat app, technical solutions
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