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London Luton Airport launches new digital services

Thursday, May 27, 2021

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Luton Airport

The London Luton Airport recently announced the launch of a range of new digital services to further improve the passenger experience as travellers return to the airport. The new services include the introduction of unlimited Wi-Fi across the terminal building and the creation of LLA Market Place, which enables passengers to pre-order food and drink contact-free.

There will also be an airport first offer of portable mobile chargers that can be rented for the duration of a trip. The airline has also introduced Digital kiosks to help passengers navigate the airport and locate shops, restaurants and services.


LLA Market Place allows contact-free pre-order and collection of foods from stores. Passengers just have to scan a QR code from the armrest of their seat in selected areas to access the service or visit the official website. Food can currently be ordered from Smithfield and two Pret a Manger stores, with more restaurants set to reopen soon.


Passengers will be also able to access LLA Market Place, as well as the rest of the internet through the introduction of free and unlimited Wi-Fi available throughout the airport. The newly installed digital kiosks also allow passengers to scan their boarding passes for personalised flight details including boarding time, gate number and the quickest route to the gate and average walking time.


If there is plenty of time before the flight, the system will also suggest places to eat or shop and provide details on the latest offers. With travellers relying more heavily on mobile devices for boarding cards and contactless payments, the airport has launched a partnership with Europe’s largest phone charging network, ChargedUp.


The partnership makes portable power banks available to rent from 11 stations throughout the terminal, the first time the service has been installed at any airport in the UK. Travellers can rent a power-bank, take it on-board their flight, and either return it to LLA upon their arrival back in the UK or automatically purchase it after ten days.


Clare Armstrong, Head of Passenger Services, LLA, said in a statement that alongside improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe. He mentioned that pre-ordering food via a mobile device reduces the number and duration of face-to-face interactions passengers need to make while ordering food.

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