Published on : Wednesday, August 22, 2018
A spokesperson for the budget airline said that due to an admin error, a tiny number of cheques (less than 190 out of over 20,000 compensation cheques in July) were posted without a required signatory.
These cheques were re-issued last week and we apologize sincerely for this inconvenience which arose out of our desire to issue these compensation cheques quickly to their customers.
Karen Joyce, 50, said that after waiting 11 months for compensation, her bank had added a fee of 20 euros (£18) because the cheque wasn’t signed.
Mrs Joyce said she had spent 20 minutes on the phone to a Ryanair customer service representative after discovering the error. This summer, hundreds of thousands of Ryanair passengers had their flights cancelled, mainly due to a series of strikes by pilots and cabin crew.
Ryanair is currently in dispute with pilots in five countries – Ireland, Belgium, Sweden, the Netherlands and Germany. The pilots from all but the Netherlands staged a coordinated 24-hour walkout on Friday 10 August in what was the biggest day of industrial action in the airline’s history. Some 400 flights were cancelled, affecting more than 70,000 passengers, as a result.