oneworld introduces COVID-19 information portal for customers

 Thursday, February 4, 2021

oneworld has partnered with travel tech company Sherpa with the aim of offering the customers the most up-to-date information on government entry and travel restrictions, making it easier to plan travel. Customers have been requested to visit the portal in order to retrieve information specific to their journey, including government entry restrictions, testing requirements, health documentation and quarantine rules at their destinations.


The portal enhancement, powered by sherpa data, will assist customers in knowing what to expect prior to embarking on their travel. First launched in July 2020, the oneworld customer information portal has served as a customer resource for information on the various health and well-being measures implemented by oneworld member airlines and major airports in the oneworld global network.

Customers will be able to look up a specific flight to view information customised for their journey, as well as information on oneworld member airline lounges. Rob Gurney, Chief Executive, oneworld said in a statement that the company has recognised that customers planning their travel will need to check government entry and travel restrictions and hence the portal enhancements have been introduced to help customers access up-to-date information pertaining to government restrictions and COVID-19 measures.

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