Published on : Thursday, December 26, 2019
After too many of its workers called in sick over the weekend it was found that Alaska Airlines lost hundreds of passenger bags before Christmas. On Saturday 21 December the staff shortage left numerous travellers flying into Sea-Tac Airport in Washington State without luggage.
Many passengers took to twitter and wrote the worst part of not having their luggage this Christmas was that they were completely blindsided that it would not arrive.
After countless flight delays hundreds of them were stranded with no communication, while many waited at the tarmac for hours waiting to deplane.
They were on the tarmac because there’s no gate, missed connections and unhappy passengers tweeted a traveller.
A statement apologizing for the chaos was issued by the airline.
The carrier sincerely apologized to their guests who endured considerable inconvenience and understandable frustation at Sea-Tac Airport over the past two days.
There were many different factors working against them and they dropped the ball by doing that and created an awful holiday travel experience when people relied on them the most.
During a heavy travel period Alaska Airlines blamed severe staffing along with the difficult weather condition for the menace.
The airlines added that they simply did not have enough people to do all the work, this caused them not to operate their gates efficiently keeping their aircraft out on the tarmac until the gate space opened up.
On Sunday afternoon all the bags left behind at Sea-Tac Airport was sent to their intended destinations.
Alaska had warned passengers that the airports would remain extremely busy with lines and issues that popping up they were determined to do their best in each case to help the guest.
Tags: Alaska Airlines