Post pandemic, smart cities are next step for urban tourism

Published on : Thursday, April 8, 2021

Smart cities are helping to provide better visitor experience, mitigating overtourism impacts and leading to more sustainable management, these cities are the way forward in post-pandemic travel.


Smart cities are closely aligned with Internet of Things (IoT) technology. They improve the provision and development of urban services with the help of technology. The smart technologies brings with it sundry benefits for destinations as well as attractions. The three pivotal areas it can impact are: providing inspiring tourist experience, improved capacity planning and management and management and infrastructure.


From GlobalData’s poll, around 78% of respondents hope technology to change the way they do their job in the coming three years. Besides, it will at present also impact the way individuals travel and affect their experiences at a destination or attraction.


Digital ‘vaccine passports’ carries on to be the talk of the town worldwide and are meant to make sure the safe revival of foreign travel post-pandemic. This concept makes it easier for a closer relationship between travel and technology and travel in the coming days, and smart cities will definitely strengthen this bond.


In the past, smart cities have been mentioned frequently but the reality is there are only a few destinations actively working towards it. Many Destinations Management Organizations (DMOs) have been disapproving but with businesses now heavily aiming on incorporating technology to improve visitor experience and management post-pandemic, there is clearly more opportunity.

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